.Overview: POSITION SUMMARY STATEMENT: As Technical Product Specialist - III, you will play a critical part in driving the delivery of our products, taking the ownership of the product lifecycle from build to delivery. You will work closely with cross-functional stakeholders, between engineering, product and support teams, driving the technical and operations excellence pre and post launch of complex products in Digital Office. DETAILED RESPONSIBILITIES/DUTIES: Manage the lifecycle of a large-scale and cross-functional technical product/programs, collaborating with stakeholders and cross-functional teams to ensure successful product development and delivery. Map functional requirements from the requirements given by the product team to build a product that adds value to the distributors or customers. Identify & resolve technical dependencies and requirements for the engineering team, including the choices on technical design implementation. Identify and mitigate the risk on product delivery, clear project blockers, holds engineering teams accountable for delivery. Proactively identify and analyze complex, long-term, critical infrastructure problems with engineering leaders and stakeholders. Ensure features are tested and meet quality definitions, handle releases, and post-launch monitoring including code maintenance, service monitoring, performance, scaling, availability tuning. Look for opportunities to make technology components extensible, root cause resolution, responsible for dev team adherence to SLAs, drive operational excellence. Identify and monitor KPIs of technical performance pre- and post-production and track the progress. SUPERVISORY RESPONSIBILITIES: None Job Qualifications: QUALIFICATIONS: Skills: Strong communication skills, with ability to collaborate with engineers and functional stakeholders; proven ability to understand the technical complexities and drive closure on conflicting solutions on technical design/architecture. Requires an understanding of their product/program and have credibility to work with stakeholders (specifically engineering). Coordinate and oversee sustaining and post-launch tasks for Digital Office Products. Streamline the processes from build to deploy – with high expertise to bring together multiple workstreams across different geographies and product lines towards a successful product delivery. Contribute to engineering discussions around technology decisions and strategy related to products. Strong critical thinking skills and a strategic approach to problem-solving. Excellent written and verbal communication skills to successfully engage technical and non-technical stakeholders. Experience establishing work relationships across multi-disciplinary teams and multiple partners in different time zones. Detail-oriented with the ability to prioritize tasks and manage multiple projects. Strong understanding of technical concepts and the ability to work with Engineering teams
