.At SAP, we enable you to bring out your best. Our company culture is focused on collaboration and a shared passion to help the world run better. We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from.General description of SAP Premium Engagements and TQM PurposeA Technical Quality Manager (TQM) works for customers which have signed a Premium Engagement contract, such as SAP MaxAttention or SAP Active Attention. The aim of this role is to give customers a long-term relationship with better access to SAP for topics related to solution operations, project success and adopting innovation in their SAP centric solutions. The TQM manages the selection and delivery services out of the SAP portfolio of proactive and reactive support services at the right point in time. The TQM also acts as a link to all relevant SAP departments and the SAP Partners for all phases of the customer lifecycle. The TQM needs to understand and has to work with several areas of a customer organization such as the Customer IT Department, Customer Business Departments, and Customer Purchasing Department. The TQM must have a Basis background with a deep understanding of Hybrid solutions and integrations (cloud and on-premise), also knowledge in SAP Cloud Platform.The TQM works typically on complex customer software solutions with one or a few projects. This person can work independently in this environment and takes the required steps to involve SAP Backoffice functions when needed. The TQM identifies areas where Premium Engagement can add value to the customer and aligns these with other SAP areas involved.Larger service plans and support programs such as Engineering Services are aligned directly with customer senior management successfully and the TQM is proficient in communication with CIOs (or equivalent) of medium/large size companies. TQM might also take over one of the following roles of an engagement: Cloud & Support Lead, Technical Lead or Customer Success Executive.Tasks:Required to understand Hybrid landscapes (Cloud / On-premise)Technical evaluation and documentation of customer situationIdentification of risks and top issuesExecution of the Engagement PlanManagement of service and action planOperations and Innovation Control Centers and Engineering Services deliveryDocumentation and reporting of Engagement status, action and valueEngagement ExtensionThis role requires a Senior Basis, in different industries, with strong leading skills.We're looking for a highly motivated person with a strong commitment, able to guide our customers to the Intelligent Enterprise.Technical ExperienceProblem Resolution: able to effectively resolve or drive resolution for problems that require the creation of new and innovative approaches
