At SAP, we enable you to bring out your best. Our company culture is focused on collaboration and a shared passion to help the world run better. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and future-focused work. We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from.
ROLE DESCRIPTION A Technical Quality Manager is responsible for defining and orchestrating the portfolio of services to SAP Premium Engagement Customers. As trusted advisor on-site with the customer you have a crucial role in supporting the setup and execution of the customer digital transformation roadmap with SAP services. Based upon your SAP track record you have both the functional and/or technical experience and coordination skills to orchestrate SAP global teams and specialists to create tangible business outcomes for our customers. The Technical Quality Manager effectively combines the roles of a portfolio manager (identifying and prioritizing Premium Engagement Services with customers) and service delivery manager (ensuring Premium Engagement Services are delivered as contracted).
KEY AREAS OF RESPONSIBILITIES AND TASKS Management of the customer engagement Establish trusted relationship with customer to drive action plansDefine the Premium Engagement portfolio & service plan with the customerIdentify innovation opportunities leveraging SAP's technology innovation portfolioReview of services delivered by SAP as part of the engagement and discussions with main stakeholders from the customer or partner organizations and other SAP lines of businessSupport the adoption of the SAP recommendation from the services delivered, by the customer and/or partnerPeriodically prepare and present reportingAnticipation and identification of risks and top issues Anticipation and identification of functional / technical risks and top issuesDrive prevention of risks and resolution of issues and top issues according to engagement deliverablesEscalation Management for critical situationsEngagement Extension and Renewals Ensure value recognition and visibility of value delivered at customerSupport extensions of the contract and renewal towards contract end dateREQUIREMENTS Candidates must fulfill the following requirements:
Bachelor's degree required in business, engineering, computer science or management information systemsAbility to handle in ambiguous situationsStrong people leadership and people management skillsProblem-solving skills and strong work ethic are requiredExcellent verbal, written and presentation communication skillsFluent English and Spanish (written and oral) are a mustPortuguese (written and oral) is a plusOpen to travelWork Experience is a plusPosition is based in Monterrey.
Bring out your best SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with two hundred million users and more than one hundred thousand employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, you can bring out your best.
We win with inclusion SAP's culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone – regardless of background – feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better and more equitable world.
SAP is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to the values of Equal Employment Opportunity and provide accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team: ******.
EOE AA M/F/Vet/Disability: Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, age, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability. Successful candidates might be required to undergo a background verification with an external vendor.
Requisition ID: 403908 | Work Area: Customer Service and Support | Expected Travel: 0 - 10% | Career Status: Graduate | Employment Type: Regular Full Time | Additional Locations: #LI-Hybrid.
Job Segment: ERP, Quality Manager, Cloud, Information Technology, IT Manager, Technology, Quality
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