.At Webflow, our mission is to bring development superpowers to everyone. Webflow is a Website Experience Platform (WXP) that empowers modern marketing teams to visually build, manage, and optimize stunning websites. With AI-driven personalization baked in, Webflow enables teams to significantly boost conversion rates, translating directly into measurable business growth. From independent designers and creative agencies to Fortune 500 companies, millions worldwide use Webflow to be more nimble, creative, and collaborative.We're looking for a Technical Support Associate to help us empower our customers to excel in their endeavors and to continuously enhance Webflow to its fullest potential.About the roleLocation: Remote-first (Mexico City)Full-timePermanentThe cash compensation for this role is tailored to align with the cost of labor in different geographic markets. The specific base pay within this range will be determined by the candidate's geographic location, job-related experience, knowledge, qualifications, and skills.Mexico City (figures cited below are in MXN and pertain to workers in Mexico)276,900 - 364,100Reporting to one of the Managers for Technical SupportAs a Technical Support Associate you'll …Deliver consistently exceptional customer experiences to every Webflow user.Assist customers in support queues utilizing various tools such as Zendesk and Jira.Document and report bugs, resolve issues, and foster collaboration within the team to ensure top-tier customer satisfaction.Advocate for our customers' needs, collaborating closely with your team and manager to identify opportunities for enhancing our product and services.In addition to the responsibilities outlined above, at Webflow we will support you in identifying where your interests and development opportunities lie and we'll help you incorporate them into your role.About youRequirements:Business-level fluency to read, write and speak in EnglishMust live in Mexico City and/or the surrounding 16 boroughsMust be able to work Wednesday - Sunday (off Monday + Tuesday)You'll thrive as a Technical Support Associate if you:Demonstrated high-touch customer support experience in SAAS or technical services, including email, phone, and live chat.One or two years working in technical support roles.Self-learning ability and quick adaptability to keep pace with evolving product features and new digital toolsDeep understanding of Webflow products or similar web design tools.Proficiency in HTML, CSS, DNS, JavaScript, or advanced Webflow knowledge.Analytical and critical thinking skills for technical troubleshooting.Autonomous, creative, and supportive team player.Practices radical candor for clear communication and creative problem-solving