Technical Support Engineer 1 - Mexico CityDatadog is the world-class monitoring and security platform for cloud applications. We're dedicated to creating, developing, and supporting our product and customers, allowing for seamless collaboration and problem-solving among Dev, Ops and Security teams globally. Built by engineers, for engineers, our SaaS product is used by organizations of all sizes across a wide range of industries to enable digital transformation, cloud migration, and infrastructure monitoring of our customers' entire technology stack.We are Datadog's in-house product experts. The Technical Solutions team enables Datadog's worldwide growth by educating potential clients and ensuring that existing customers are happy and successful. We share our technical and product expertise with customers via multi-channel technical support, demos, and presentations.What You'll Do:Engage with customers via multiple channels (ticketing system, live chat, and screensharing tools) to identify and resolve technical support requests while continuing to educate our clients on the use of the platform.Reproduce technical issues and dive into Datadog's 400+ integrations.Become demo certified and lead a product demo to customers.Participate in product conversations with internal teams based on feedback from client interactions.Train as a highly knowledgeable specialist in one or more Datadog product area(s).Work from a Datadog office 3 - 5 days per week.Who You Are:CS / Engineering major and/or Bootcamp graduate.Active contribution to open-source projects (code, bug reports, etc.) and the Engineering Community (Meetups, etc.).Self-motivated, detail-attentive, and have a desire for continuous learning.A critical thinker who defaults to a client-centric approach.An effective written and verbal communicator.A tinkerer with some programming experience and a basic knowledge of Linux.Able to work a rotating schedule that requires weekend availability.Datadog values people from all walks of life. We understand not everyone will meet all the above qualifications on day one. That's okay. If you're passionate about technology and want to grow your skills, we encourage you to apply.Benefits:New hire stock equity (RSUs) and employee stock purchase plan.Continuous career development and pathing opportunities.Product training to develop an in-depth understanding of our product and space.Best in breed onboarding.Internal mentor and buddy program cross-departmentally.Friendly and inclusive workplace culture.Equal Opportunity at Datadog:Datadog is an Affirmative Action and Equal Opportunity Employer and is proud to offer equal employment opportunity to everyone regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, veteran status, and more.#J-18808-Ljbffr
