.About Us We are a global climate technologies company engineered for sustainability. We create sustainable and efficient residential, commercial and industrial spaces through HVACR technologies. We protect temperature-sensitive goods throughout the cold chain. And we bring comfort to people globally. Best-in-class engineering, design and manufacturing combined with category-leading brands in compression, controls, software and monitoring solutions result in next-generation climate technology that is built for the needs of the world ahead.We are a sustainable company engaged to the values of Excellence, Innovation, Collaboration, Respect and Responsibility. We seek professionals who share our vision of creating sustainable solutions that improve lives and protect the planet, today and for future generations.We are looking for your talent, join our team and start your journey today!Technical Support Engineer Job Description / Responsibilities: Providing customer remote support for issues in HVAC & Refrigeration controllers in site via chat functions, emails, and calls.Providing customers with step-by-step guidance to resolve technical problems.Following up on technical queries and providing prompt feedback.Prioritizing customer queries and escalating serious technical issues.Documenting error reports and monitoring performance metrics.Establish remote connection with new and existing stores.Update call-tracking system in place, with required information.Programming and set point configuration and changes per requirements.Keep track of set point changes.Technical training to external personnel.Executive reports with trends, graphs, dashboards, infographic and suggestions to our client monitoring department.Update external new projects spreadsheet.Report and solve any problems with controllers.Maintain proficiency in all products and services that company offers. This includes installation, programming, and equipment protocol.Requirements: Equivalent from two-year college or technical school along with five years related experience and/or training, or equivalent combination of education and experience. Bachelor's Degree it's desirable.Computer skills including word processing, database, power point presentations, Internet software, E-mail, Windows PC, Power BI, Excel Advanced.Strong problem-solving skills.Excellent analytical skills - the ability to identify trends, patterns, and insights from data.Understanding of reporting & data visualization tools such as Power BI.Excellent written and verbal communication skills.Ability to carry out assigned tasks to the required standards with minimal supervision.Ability to work independently as well as within a team.Our Commitment to Our People Across the globe, we are united by a singular Purpose: Sustainability is no small ambition. That's why everything we do is geared toward a sustainable future—for our generation and all those to come
