.Technical Support Engineer, Zero Trust FocusedHybridAbout UsAt Cloudflare, we are on a mission to help build a better Internet. Today the company runs one of the world's largest networks that powers millions of websites and other Internet properties for customers ranging from individual bloggers to SMBs to Fortune 500 companies. Cloudflare protects and accelerates any Internet application online without adding hardware, installing software, or changing a line of code.Job Locations: Remote, Mexico City, MXTo the attention of candidates (Mexico City):This role requires full time work over the Weekends. Candidates should be comfortable working with a "Wed-Sun" or "Sat-Wed" 5-day working week schedule. Candidates MUST have right-to-work in Mexico. Visa sponsorship is NOT provided for this position.About the DepartmentThe Customer Support Team solves complicated problems and answers technical inquiries via phone, email, chat, and social media. We are the eyes and ears of Cloudflare, acting as the real-time voice of the customer to help communicate their needs and real-world use cases back to the rest of the company.What You'll DoCloudflare is seeking a Technical Customer Support Engineer to join our team. You will work with customers on a variety of technical support issues and with the Technical Operations team responsible for running our global distributed network. You will focus on providing support for our Content Delivery products: Zero Trust, Workers, Speed, Images, Stream, CDN and others.Examples of desirable skills, knowledge and experienceYou have previous experience working as part of a team in a customer-facing roleYou have experience solving DNS and other networking-related problemsYou understand how the Internet worksYou understand and have previous experience working with Identity and Access Management protocols and technologies (SSO, SAML, OAuth, Federation, SCIM, etc.)You understand and have previous experience supporting and troubleshooting multi-factor mechanisms (TOTP, SMS, FIDO, U2F, WebAuth, EMAIL, Push MFA, etc)