Technical Support/Field Engineer - Mexico City Operate · Mexico

.The Vision-Box World…Join us on our exciting journey and become part of our innovative future!At Vision-Box, you are empowered to be innovative, creative and hands-on. You will need energy and drive to help us reach our goals and will be rewarded with opportunities to grow and develop your career with us. We want motivated people who can think on their feet, take accountability, and want to make a difference.We have changed the way passengers travel through airports and travel hubs around the world and are driving the next phase of global innovation in biometric automation. We develop state-of-the-art user-centric citizen touchpoints, custom front-end applications, and collaborative orchestration software, delivering premium customer experiences and high-quality services to our customers.As a partner to prestigious Governments, Airports, and Airlines around the world, we enhance citizen services and traveller experiences. We establish identity through high-performance enrolment, verification, and authentication by enabling multi-directional data transactions and creating actionable intelligence.We have delivered over 5,000 identity enrolment solutions across the globe, enabling access to robust identity schemes and the use of automated systems for hundreds of millions of citizens and passengers every year.As a Technical Support Specialist, what are you going to do? Roll out, installation, testing, and configuration of new systems; Support the setup of exhibitions and demonstration activities; Perform hardware, firmware, and software updates at touchpoint level, including licenses and patches; Perform hands-on troubleshooting at the touchpoint level; Liaise with customers on-site, remotely, and proactively communicate with TSS Coordinator, SDM, and PM, escalating issues and identifying areas for service improvement; Develop knowledge articles for the Knowledge Management DB; Comply with company policies including Health and Safety, Vehicle use, Expenses, etc.; Ensure Environment and Health & Safety is integrated into all activities, and adhere to EHS Policy & Procedures as well as ISO 9001, ISO 14001, and ISO 45001 compliance; Comply with information security and data privacy policies and procedures adopted by Vision-Box; report any incidents orweaknesses immediately; Contribute to the correct separation of waste and its placement in the respective containers