Technical Support Representative

About Us Helpware is a technology-driven company with a global presence across several countries, including the USA, Ukraine, Mexico, Germany, Albania, Poland, Puerto Rico, and the Philippines. We specialize in offering top-notch Customer Experience and Operational Support to modern businesses. Our team of experts is committed to delivering exceptional services to our partners, leveraging our skilled teams, cutting-edge solutions, and advanced technologies to provide the highest value.

Position Overview Our client is a Fintech company providing customized end-to-end solutions to lending companies and telecoms

Primary Responsibilities: Manage help desk software or ticket systemDocument customer interactions and solutions in the support system.Troubleshooting and managing simple software issues using knowledge-base articles and FAQsProvide help regarding the company product or servicesStay up-to-date with updates, and changes within the companyResearch questions on available resources (FAQ manual)Delegate complex customer issues to the L2 support Qualifications: 1+ years of experience in a technical support or service roleHigh school diploma or equivalent; additional education in a technical field is a plus.Certifications in relevant technologies or products are a plusBasic computer skillsExcellent verbal and/or written communication skillsBasic knowledge of industry-specific software/toolsFamiliarity with company-specific software/toolsAbility to convey technical information clearlyEmpatheticProblem-solving skillsMultitasking

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