Technical Support Representative

Our client is a Business Process Services provider. They provide Next-Gen CX and back-office transformation services using Design, Technology, Analytics and our lovely People.They focus on Business Process as a Service (BPaaS) and BPO services across various industries including Telecom, Financial Services, Retail, Energy, Hospitality, Hi-Tech, Agriculture and Food and Beverage.Their approach goes beyond cost reduction to process optimization and ownership through automation and productivity improvements.Our client's BPS delivers value for customers through flawless execution of a seamless suite of services that operate across the entire life cycle of the end users and covers both the revenue and cost sides of the customers' business operations.The BPS includes Operations, BPM and Consulting.Benefits :Competitive salary package.Comprehensive training program.Opportunities for career advancement and professional development.Dynamic and supportive work environment.The RoleJob Title : Associate Technical Support (Retention, Cross-selling, and Customer Service)Location : Onsite at Tecnoparque / AzcapotzalcoJob Responsibilities :Engage in retention efforts to ensure customer satisfaction and loyalty.Resolve billing issues raised to ensure customer satisfaction and loyalty.Utilize cross-selling techniques to promote additional products or services.Provide exceptional customer service to address inquiries, concerns, and complaints effectively.Ideal ProfileB2 and / or C1 level of English proficiency.Minimum 6 months of experience as a bilingual customer service agent to effectively liaise with the stakeholders of the region.Minimum completion of high school with a certificate. Truncated degrees require a list of subjects completed, or a high school diploma if completed in the USA (up to grade 12).What's on Offer?Opportunity within a company with a solid track record of performance.Join a market leader within IT Services.A role that offers a breadth of learning opportunities.#J-18808-Ljbffr