Technical Support Representative

The OfferOpportunity within a company with a solid track record of performanceJoin a market leader within IT ServicesA role that offers a breadth of learning opportunitiesThe JobJob Responsibilities:Engage in retention efforts to ensure customer satisfaction and loyalty.Resolve billing issues raised to ensure customer satisfaction and loyalty.Utilize cross-selling techniques to promote additional products or services.Provide exceptional customer service to address inquiries, concerns, and complaints effectively.The ProfileB2 and/or C1 level of English proficiency.Minimum 6 months of experience as a bilingual customer service agent to effectively liaise with the stakeholders of the region.Minimum completion of high school with a certificate. Truncated degrees require a list of subjects completed, or a high school diploma if completed in the USA (up to grade 12).The EmployerOur client is a Business Process Services provider. They provide Next-Gen CX and back-office transformation services using Design, Technology, Analytics, and our lovely People.#J-18808-Ljbffr