Alcor is a full-cycle service provider that builds software R&D offices for US product tech companies in Eastern Europe and Latin America.We have an exclusive focus on tech recruitment with full operational support. Our solution includes recruitment of software developers in Poland, Romania, Ukraine, Mexico, Colombia, Chile, and Argentina; Employer of Record service to secure your hiring in a new country; legal & compliance services; equipment purchases, office rent & other back-office support so that your remote development team can fully concentrate on product development with nothing to worry about.With over 6 years of experience, Alcor can close your positions in 3 to 6 weeks and offers access to more than 1,000,000 talented programmers in EE and LATAM.Top-tier tech companies have entrusted their R&D centers to us including Sift, Ledger, People.Ai, Dotmatics, BigCommerce, and others.The RoleAbout the Role:Panorama's Technical Support team provides platform support to all Panorama users. We connect educators, students, families, staff and community members to valuable resources and provide fast, accurate answers to their questions about our product.We are seeking a Technical Support Representative to help provide technical support and guidance to the thousands of users on our platform daily.Responsibilities:Respond to unique requests from our client base via our communication channels (email, phone, chat).Assist our customers and internal teams by diagnosing and troubleshooting technical issues related to Panorama software and platforms.Provide strong support to our customers through accurate and responsive assistance.Ensure proper documentation and resolution takes place on all our client interactions.Escalate complex issues to higher tiers of support as needed.Ideal Profile:Our Ideal Candidate Has:Advanced English comprehension (C1 / C2 Level).Strong verbal and written communication skills.Determined focus on providing great customer service.Advanced analytical skills, as well as willingness to learn and improve.Basic knowledge in software, hardware and computer settings.Alternate desired qualifications can be:Experience working in CX support, technical support or a related field.Understanding of ticketing systems (JIRA, Zendesk, Remedy, etc.).Experience working under a multi-channeled support environment.G-Suite and Mac knowledge.Nice to Have:A bachelor's or master's degree (majoring in Business, Economics, Marketing, Sales, Communications, Social Impact, Entrepreneurship or another related field).What's on Offer?Flexible working options.Great work environment.Work within a company with a solid track record of success.#J-18808-Ljbffr
