Technical Support Specialist

Leading company in the Distribution of Packaging Material worldwide, requests Technical Support Specialist. This role works together with the IT team providing solutions to common needs and support to teams in operational and administrative areas across various divisions.Tasks to do:Local and remote support to users (administration and operations).Respond to IT support requests by phone, email, or our AI assistant Olivia in Teams.Remote support to users' computers to diagnose and solve problems.Preventive and corrective maintenance of computer equipment and printers.Verify the configuration of the computer, the operating system, and the applications.Establish priorities and plan the resolution of customer and user requests.Identify and escalate situations that require urgent attention.Handle a large volume of incoming and outgoing calls in a timely manner.Operating system configuration (user profile, inventories, etc.).Build positive relationships by going the extra mile with customer service, ensuring all questions are addressed appropriately.Resolve problems related to software, hardware, computers, servers, and security.Maintain the correct functioning of the systems by carrying out necessary actions.Secure support and follow-up from partners or other resources from our various remote sites.Requirements:Systems engineering degree, Informatics, Computing, or Computer Technician.Bilingual.Minimum experience of 2 years.Excellent communication skills.Proficient in Windows 10.Proficient in Microsoft Office.Customer service-oriented.Ability to multitask.Responsible.Proactive.Strong problem resolution skills.#J-18808-Ljbffr