.Our CompanyAt Teradata, we believe that people thrive when empowered with better information.
That's why we built the most complete cloud analytics and data platform for AI.
By delivering harmonized data, trusted AI, and faster innovation, we uplift and empower our customers—and our customers' customers—to make better, more confident decisions.
The world's top companies across every major industry trust Teradata to improve business performance, enrich customer experiences, and fully integrate data across the enterprise.What You'll DoAre you a problem solver?
Do you like a fast paced support environment that allows you to work with customers, field representatives and technical engineers?
If so, the Teradata Base Support team is a great fit for you.The Teradata Base Support team is a 24x7 high volume global support center.
Along with incident management, we provide technical/functional knowledge necessary to resolve customer's problems, both internal and external.As a technical support specialist for Teradata's Base Support team, you will perform troubleshooting activities, escalate problems to the appropriate party(s), and assist in communicating the solution to the customer.
You will develop and maintain a working knowledge of current hardware, software, firmware, processes, and tools.
You are required to have both strong technical and interpersonal skills.Interesting Work You'll DoCoordinates activities associated with product/service resolution issuesInitial problem triage and analysis via appropriate tool setResearch knowledge bases for known solutions to known problemsIdentification and management of duplicate incidentsPerform problem definitionExtract logs, dumps, error files from customer systemsPrepare and transmit source upgrade filesProvide remote support to on-site resourcesIsolates standard problemsLogs problem resolution – maintains knowledge databasesPresents and gains agreement for problem isolation, solution creation and implementation plansAccept and respond to incoming calls and emails.Apply search tools to identify previously developed solutions and recognize patterns and symptoms.Research information and gather analysis.Identify and share known solutions from knowledge base.Help end-users implement solutions.Track, monitor and maintain incident progress.Work set schedules including weekends and holidays.Who You'll Work WithYou will work with the Teradata Base Support team.What Makes You a Qualified CandidateEffective oral and written communications skills in English.BA/BS in Computer Science or equivalent experience.1-2 years of Technical Support related experience.24x7 Support required.Basic Database and Operating System knowledge.Good communication skills in English.Experience in Help Desk/Customer service position is a plus.What You Will BringKnowledge of Support Center procedures and troubleshooting protocols.Knowledge of UNIX, Linux, Windows and other current operating systems