Technical Support Specialist

Technical Support SpecialistJob Summary: We are seeking a highly skilled Technical Support Specialist to join our team. As a Technical Support Specialist, you will be responsible for providing exceptional customer service and technical support to our clients.
Key ResponsibilitiesPerform first-level technical troubleshooting and investigation to resolve client issues.Monitor and manage service desk queues, prioritizing and assigning tasks to ensure timely resolution.Develop and communicate internal processes and standards to ensure consistency and efficiency.Assist in maintaining our client-facing knowledge base to ensure accurate and up-to-date information.Requirements1 year of customer service experience.1 year of experience in a technical support role.Excellent customer service skills, with the ability to demonstrate superior service.Fluency in English, written and oral. Ability to communicate effectively with clients.Ability to work a rotating on-call shift and have access to reliable internet, computer, and mobile device.Preferred QualificationsExcellent critical thinking skills and sound judgment.Experience with web design and development.Ability to multitask in a fast-paced environment and exercise patience and professionalism during stressful situations.What We OfferOpportunity to work with a leading e-commerce platform provider. Collaborative and dynamic work environment.

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