.**NitroPack** is a fast-growing SaaS company that speeds up websites.More than 100,000 active sites benefit from NitroPack - the most complete speed optimization service in the world. It reduces websites load time, leading to more conversions and better user experience.**NitroPack achieves these results by combining all the features necessary for great web performance in one place, including: **- Caching- Built-in global CDN- Complete image optimization- HTML, CSS and JavaScript compression & minification- Our proprietary, world-class speed optimization algorithm- Critical CSS, lazy loading, preloading, DNS prefetching, and more**Put simply**:By using NitroPack, our customers get everything they need for a fast website in one service.They can control their performance settings through our easy to use dashboard. On top of that, our expert support team helps them solve any potential site speed issues they encounter.Right now, were looking for experienced Technical Support Specialists (non-voice).If that sounds like you, read on.**As a member of our small team, youll have the chance to: **- Work on a prospering and evolving product- Have a huge impact on the product and its customers- Suggest fresh ideas without worrying about bureaucracyThe **Technical Support **position is vital to the success of our customers.We are looking for ambitious and energetic A players, excited to be in a high-learning environment and to contribute our international growth. The Technical support position is the single point of contact for the client once there is an issue which needs a closer, detailed research.**Main tasks: **- Effectively respond to selected customer inquiries, quickly and efficiently- Consult clients on how to use NitroPack effectively- Providing expert knowledge of the product we offer- Provide Level 2 support to our clients which involves resolving complex issues and performing troubleshooting- Work on Rotation Shifts - 5 working days x 8 h per week, for a total of 40h per week. Includes some weekends; Typical shifts: 5 working days x 8 h per week, for a total of 40h per week. Includes some weekends; Typical shifts: 1pm - 10pm UTC-5 / with 1h break /, 3pm - 12am UTC-5 / with 1h break/, or 12pm - 9pm UTC-6, 2pm - 11pm UTC-6.**Main experience and skills: **- Excellent written and spoken English- You will ideally have 1-2 years+ plus worth of experience in a SaaS or similar business environment- Ownership, positive attitude, energy, openness to feedback, comfortable with a fast-changing environment- On hand experience supporting WordPress or another CMS- Familiar with web caching systems- Good understanding of HTML, CSS, and JavaScript and ability to troubleshoot issues- Good understanding of networking basics - TCP/IP, DNS etc.- CDN knowledge. Good understanding of how content delivery networks work