Technical Support Specialist

.TigerConnect transforms healthcare with the industry's most widely adopted clinical collaboration platform – uniquely modernizing the way doctors, nurses, care teams, patients, and data connect. With solutions spanning care team communication, scheduling automation, alarm management and event notifications, nurse call, patient engagement and more, we accelerate productivity, reduce costs, and improve patient outcomes, safely and securely. More than 8,000 healthcare organizations trust us to deliver enterprise-ready solutions, making this possible with the right group of dedicated, thoughtful trailblazers. Today, private practice doctor's offices, small and large hospice centers, and some of the largest healthcare organizations in the United States rely on TigerConnect. We're a fun, hungry, smart, innovative group of eclectic people who are passionate about transforming the way clinical care teams work and communicate.TigerConnect is seeking an experienced professional with exceptional global technical support skills to assist our enterprise clients. As a Technical Support Specialist, you will be providing T1 & T2 support aiming to surpass enterprise client expectations. You will act as a crucial communication bridge between TigerConnect, our enterprise clients, and internal teams, responsible for gathering information to address and troubleshoot reported issues, and for initiating support tickets. This position requires proactive initiative, excellent problem-solving abilities, outstanding process management skills, and proficiency in managing client relationships.A good understanding of mobile technology platforms such as iOS and Android is highly beneficial, given their relevance to TigerConnect's products and services. Knowledge of Microsoft Active Directory and a thorough understanding of LDAP schema and customizations is highly beneficial