About the Role:Grade Level (for internal use): 09The Role: TechOps Support EngineerThe Team:Automotive solutions leverage technology and data science to provide unique insights, forecasts, and advisory services spanning every major market and the entire automotive value chain—from product planning to marketing, sales, and the aftermarket. The Application Support Team works collaboratively, both internally and across our customer base, operating in a sharing and learning culture to maintain continuous access to our products.The Impact:We are seeking an experienced IT professional to join the Tech Ops support team. The role encompasses building/maintaining IT services to support existing and new product offerings for our Automotive division.Responsibilities:Administer AWS VPC/Applications and Security.Engage with development teams to document and implement best practice (low maintenance) cloud-native solutions.Build and deploy automation processes for Infrastructure as a Service.Build and deploy automation processes for installation and patching of third-party software.Plan, build, document, and initiate disaster recovery processes.Interface with Cloud Engineering team for IT design support.Interface with IT Security team and implement security policy.Interface with Operations team to assist with troubleshooting Production Incidents and Requests.Work on initiatives and continuous improvement processes around proactive application health monitoring, reporting, and technical support.What we are looking for:Minimum 4+ years of work experience in an IT role and being a University Graduate with a bachelor's degree in computer science, related field, or equivalent experience.Knowledge of Incident management, Problem Management, and Change Management.Tech Background with AWS services: VPC, S3, CloudFront, ALB/NLB, Route 53, CloudWatch, EC2, and AWS Security Center.Hands-on activities with scripting such as Python, Terraform, and Bash.Experience with load balancing appliances specifically: Big IP F5, AVI Vantage, and Apache.Fundamental knowledge of networking topology and Internet Protocol.Be able to work flexible shift hours including weekends for supporting 24/7 On Call.A strong capacity for teamwork with a sense of ownership and responsibility.Must be a strong communicator both written and verbally in English.Ability to communicate ideas in both technical and user-friendly languages.Good to have:Familiarity with LDAP.Proficiency in middleware platforms including JBOSS, Tomcat, and WebLogic.Competence in data management tools such as SQL, PL/SQL, PostgreSQL, and SQL Server.Exposure to ServiceNow.Note: Work from home role.Location: Mexico - Virtual#J-18808-Ljbffr
