**Responsibilities**- Leads multiple complex operational processes throughout the entire sales cycle, consistently measuring, reviewing, and analyzing their efficiency and effectiveness to drive continuous improvement.- Develops and implements strategic plans for optimizing and aligning complex operational processes with the organization's long-term goals and objectives.- Handles a portfolio of critical operational processes, ensuring efficiency, performance targets achievement, and adaptability to changing business needs.- Utilizes advanced data analysis techniques to gain deep insights into process performance, enabling data-driven decision-making.- Collaborates closely with senior executives, cross-functional teams, and external partners to ensure processes support the overall business strategy and objectives.- Develops comprehensive risk management strategies, including risk assessments, mitigation plans, and contingency measures, to minimize disruptions to operations.- Sets high standards for quality assurance by implementing robust quality control measures, and ensuring processes consistently meet or exceed performance standards.- Generates detailed reports and presents complex data to senior management and stakeholders, conveying actionable insights and recommendations effectively.- Addresses complex operational challenges and escalations promptly, leveraging extensive experience and expertise.- Mentors a team of operational process professionals, fostering their growth, development, and performance excellence.**Education and Experience Required**- Four-year or Graduate Degree in Sales, Marketing, Business Administration, or any other related discipline or commensurate work experience or demonstrated competence.- Typically has 7-10 years of work experience, preferably in sales, operations management, project management, process improvement, or a related field.**Preferred Certifications**- Certified Sales Operations Professional (CSOP)**Knowledge & Skills**- Accounting- Agile Methodology- Auditing- Automation- Business Operations- Business Process- Business Requirements- Change Management- Continuous Improvement Process- Data Analysis- Finance- Key Performance Indicators (KPIs)- Lean Manufacturing- Lean Six Sigma- Process Improvement- Project Management- SAP Applications- Six Sigma Methodology- Supply Chain- Workflow Management**Cross-Org Skills**- Effective Communication- Results Orientation- Learning Agility- Digital Fluency- Customer Centricity**Impact & Scope**- Impacts function and leads and/or provides expertise to functional project teams and may participate in cross-functional initiatives.**Complexity**- Works on complex problems where analysis of situations or data requires an in-depth evaluation of multiple factors.