**Main Duties**
- Management of the portfolio of customer accounts under her/his scope with full control of all customers´ items ensuring timely and accurate collect due invoices as well as address issues as identification of on-account items.
- Input vendor invoices into the accounting system with high quality standards.
- Ensure non-purchase order invoices have proper approvals by checking against a published delegation of authority document.
- Reconcile GRIR and unvouchered report to invoices vouched in system and request copies of any missing invoice.
Keep GRIR and unvouchered aging under 180 days.
- Follow up with vendors, approvers and purchasing to remove exceptions from payables.
- Analyze and communicate trends, issues, and problems to supervisor on a timely basis.
- Respond promptly and tactfully to employee and other external customer inquiries.
- Build close relationship with customers to drive payment behavior.
- Highlight risks on customer account and proactively have action plan to mitigate the risk.
- Manages balance between high volume items and critical priorities according to financial impacts.
- Proactive on issue resolution by generating tickets and trigger escalations on time.
- Document and update standard operating procedures and own process workflows.
Special projects and ad hoc reporting as assigned.
**Competencies**:
Action Oriented: readily takes action on challenges, without unnecessary planning; Identifies and seizes new opportunities, displays a can-do attitude in good and bad times; steps up to handle tough issues.
Collaborates: works cooperatively with others across the organization to achieve shared objectives; represents own interests while being fair to others and their areas; partners with others to get work done; credits others for their contributions and accomplishments; gain trust and support of others.
Customer focus: gains insight into customer needs; identifies opportunities that benefit the customer; builds and delivers solutions that meet customer expectations; establishes and maintains effective customer relationships.
Communicates Effectively: attentively listen to others; provides timely and helpful information; encourages open expression of diverse ideas and opinions.
**Qualification sand Key Skills Required**
Bachelor's degree preferred Finance, Accounting or Business Administration.
Accounting experience is a plus.
ORACLE, SAP, or other enterprise system experience may be necessary.
Excellent written and oral communication skills.
Intermediary Verbal and Written Communication Skills in English (Portuguese is a plus).
Positive attitude and flexible, especially in the period of month/quarter/year-end closing.