.Armis is looking for a few of the very best people in their field to join our A-team of big thinkers, doers, movers, and shakers. This unique opportunity truly offers the best of all worlds—start up culture, enterprise level benefits and security, and top pay for the industry. Got your attention yet? Good, keep reading, it only gets better. Ok, so what exactly does Armis do? Connected assets are growing at an explosive rate, across every industry and every geo. In today's world of smart devices and BYOD, these assets come from every direction and are found in every possible environment and industry. And they're critical to success for every enterprise. And because every single asset represents a very real potential vulnerability, they're also the last line of defense against today's sophisticated cyber criminals. Armis gives companies of every size—across every industry and geo—complete asset visibility, contextual intelligence, and continuous security. We have partnerships and integrations with the planet's leading tech and cybersecurity players. And we're building an incredibly smart and diverse global team of thought-leading technologists, creative visionaries and proven game changers who are ready to take Armis to the next level. Tier 2 Technical Support EngineerLocation: This is a Hybrid position and we are considering candidates from Monterrey- Nuevo Leon. Armis is making a major dent in the cybersecurity market. Joining the Armis family means working with dedicated individuals on a mission to enable large organizations to benefit from the latest connected devices without fear of compromise from a cyber attack. Armis is the leading agentless device security platform purpose-built to protect the world of unmanaged and IoT devices - providing passive, real-time, and continuous asset inventory, risk management, and detection & response to prevent cyber attacks from disrupting and compromising a business. The Technical Support Team is at the heart of impacting and ensuring clients use the Armis products effectively. Supporting our customers to solve their challenging technical security problems is critical to achieving our mission. The technical support team does this by working with our customers to offer professional and proactive de-escalation for their complex technical issues. The team collaborates and works hand in hand with the Operations, R&D teams, Solution Architects, Product, Customer Success, and other teams to ensure seamless onboarding, deployment, and on-going development of our customers. Responsibilities: Our Tier 2 Technical Support Engineer will provide second level support with a focus on our US based customers. As part of our Engineers based in the US, you'll help pave the way as the knowledge source to our growing customer base, as you will work to resolve our customers' most pressing technical issues
