Training And Qa Coordinator

Qualifications:

- Minimum 2 years Call Center Experience.
Experience as a call center/QA trainer is preferred
- Must be proficient with Microsoft Office products (Word, PowerPoint, and Excel)
- Strong experience in technical equipment set-up (phones, laptops, projection equipment)
- Demonstrated understanding and implementation of quality assurance regulations, standards and guidelines
- Clear, articulate, and effective communication skills (both written and verbal), with the ability to explain complex issues
- Ability to work well with individuals at all levels of the organization, participants, and key stakeholders, both inside and outside of TSI
Essential Duties and Responsibilities:

- Coordinate and monitor training schedules for call center representatives
- Communicate all the training programs on a timely basis
- Help facilitate, a train the trainer program for client and TSI
- Provide feedback to Site Director, Project Managers, team leads and representatives
- Participate in the design of call monitoring formats and quality standards
- Coordinate and facilitate call calibration sessions for call center staff
- Coordinate and monitor quality improvement projects
- Track employee success and progress
- Communicate training needs and conduct training / professional development of call center staff
- Reinforce and ensure call center staff receive timely updates about changes to TSI Policy and operational procedures
- Work collaboratively with peers, call center leadership and corporate headquarters.
Tipo de puesto: Tiempo completo

Salario: $30,000.00 al mes

Beneficios:

- Aumentos salariales
- Bebidas gratis
- Estacionamiento gratuito
- Programa de referidos
Horario:

- Turno de 10 horas
Pago complementario:

- Bono anual
Experiência:

- Call Center Trainer: 2 años (Deseable)
Idioma:

- +90% Ingles (Obligatorio)