.As a Fortune 500 company, Expeditors employs more than 16,000 trained professionals in a worldwide network of over 329 locations across six continents.
Expeditors satisfies the increasingly sophisticated needs of international trade through customized solutions and seamless, integrated information systems.
Our services include the consolidation and forwarding of air or ocean freight, customs brokerage, vendor consolidation, cargo insurance, time-defined transportation, order and risk management, warehousing, distribution, and customized logistics solutions.
Expeditors is headquartered in Seattle, Washington.Job DescriptionPromote outstanding coordination capabilities while connecting with providers and ensure timely and accurate pickup, customs clearance, and delivery of freight to meet customer standards and requirements, while providing exceptional customer service and being a competent "go to" person for customers and colleagues.This section lists job-specific tasks and duties that are completed on a regular basis by the employee as noted in the Transcon Operational Performance Standards.Routine tasks and expertise that typically apply or be needed during the process:Ensure smooth and timely freight process flow.Ensure accurate and timely data entry into our operational system.Track and Trace TRANSCON Files and reporting.Use export TRANSCON Workflow on a daily basis.Ensure accurate and timely client and vendor billing.Ensure delivery of freight and timely clearance when applicable.Interact with our customers in arranging their TRANSCON shipments, meeting customer service standards.Contribute to maintaining good relationships with suppliers.Always meet compliance with regulations internal and external in accordance with government regulations.Understand department process flow and look for best practices to improve operational efficiency and productivity.Ensure all customers' standard operating procedures are in place and updated in the DLSOPs.Meet KPI standards in accordance with the Company's procedures.Network communications, timely responses to emails and requests (internal and external).Escalation of problems to Management when necessary.Promote compliance by diligently following all company policies and regulations and performing the task at hand with outstanding integrity and pride.Adhere to the company's 10 cultural attributes: Appearance, Attitude, Confidence, Curiosity, Excellence, Integrity, Pride, Resolute, Sense of Humor, and Visionary.QualificationsGlobal logistics industry knowledge (preferred).Minimum 5 years related experience and/or training; or equivalent combination of education and experience (preferred).Teamwork knowledge.WHAT WE EXPECT FROM YOU:Exceptional Customer Service: Exceeds customer expectations by anticipating, understanding, and meeting needs.
Is proactive and when issues arise, is timely and resolute in solving problems, including escalating to management when necessary