1+ years as people manager having 5+ direct reports
- 3+ years of general experience
- Bachelor's degree or equivalent, or 2+ years of Amazon (blue badge/FTE) experience
- Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays
- Intermediate-Advanced English (B2+)
This role will manage the operation for first mile activities, pickup packages from our sellers by managing an efficient operation and ensuring timely, accurate and cost effective pickups from our sellers.
This program has strategic importance for the team, and requires an ability to take a broad-based view and work with multiple stakeholders and cross functional teams. In parallel you will need to deeply understand how things work, take a data-based approach to evaluating options and make key decisions that will have a long-term impact on the success of the program. The role requires you to have strong people management skills, senior stakeholder relationship skills, and proven organizational abilities. You should be comfortable working with a high degree of autonomy, across functions, and are resourceful. You should have a proven record of accomplishment in taking on end-to-end problems, and successfully delivering results in a fast-paced and dynamic environment. You should have the ability to run quick experiments and learn from both your successes and failures. You should not only be passionate about delivering, but obsessed with driving meaningful results that ultimately impact our customers.
Key job responsibilities
- Ensure productivity on route through training, analysis and feedback of performance.
- Partnering with the Amazon Logistics warehouses management team to establish and maintain quality standards.
- Have E2E responsibility of managing, building and enhancing pickup routes with external partners.
- Identify and control gaps in the processes and bias to cover the sellers volume.
- Ensure the achievement of the metrics releated to the pickup routes and middle mile routes.
- Provide detailed inputs to the product team based on learnings.
- Setting and communicating performance goals, creating expectations and objectives to achieve seller promise expectations and ensure accuracy and quality.
- Cross functional coordination and task tracking.
- Communications across various buildings to ensure alignment of goals and tasks to guarantee the overall success of the program.
- Strategic planning and forecasting to appraise performance and problem resolution.
- Support the expansion of the program and improvements to the network that deliver flexible and efficient products on behalf of our sellers.
- Ensuring procedures are followed for safety, building security and product loss prevention.
Cuauhtémoc, MEX
- 1+ years of performance metrics, process improvement or lean techniques experience