Us Federal Customer Engagement Mgmt And Helpdesk

**_ Responsibilities: _**- Acts as a first point of contact for regular, on- going customer accounts on daily operational matters.- Resolves operational issues that may arise from the end-to-end sales process (e.G., order status, returns, and deliveries, invoicing, returns, and financial post-sales programs).- Collaborates with other functions and organizations to resolve issues (e.G., sales teams, supply chain, logistics) as they relate to customer support.- Phone support through the Federal Helpdesk line.**_ Education and Experience Required: _**- First level university degree or equivalent experience.- Typically 0-2 years of related experience (e.G., supply chain, customer service, procurement, financial management).**_ Knowledge and Skills: _**- Good communication skills with ability to convey low to medium impact messages clearly (verbal, written and presentation) to internal and external peers. Mastery in English and local language as well as other languages as required.- Basic problem-solving and analytical skills.- Basic knowledge of the end-to-end process of sales operations.- Basic knowledge of local legal compliance issues.