.COMPANY OVERVIEW:Maya Luxe is the leading villa rental company, offering over 150 beautiful properties across the stunning Riviera Maya, from North of Cancun to South of Tulum.
We pride ourselves on providing high-quality service, creating memorable travel experiences for our discerning clients, and focusing on community and sustainable initiatives within our region.We pride ourselves on delivering luxury and personalized experiences to our guests.
Our villas are designed to provide unparalleled comfort and exceptional service.POSITION SUMMARY:We are looking for a dedicated and dynamic Villa Manager to join our team.
In this role, you will help us maintain the highest standards of hospitality and oversee the operations of our exquisite villa.
You will ensure guests enjoy a seamless and memorable stay from check-in to check-out.This role requires a diverse skill set, combining aspects of property management, hospitality, and guest services.
The primary goal is to ensure that properties are well-maintained, financially sound, and have organized staff and that guests have a safe and memorable high-end experience.If you thrive in a fast-paced environment and have a keen eye for detail, we want to hear from you!RESPONSIBILITIES:Oversee the day-to-day operations of the villa, ensuring a smooth and efficient workflow.Conduct regular inspections to ensure the property is well-maintained, clean, and in optimal condition.Coordinate maintenance tasks with the team, promptly addressing plumbing, electrical, and structural issues.Ensure all guest services are delivered at the highest standards, creating unforgettable experiences.Manage villa staff, including scheduling, training, and performance evaluation.Maintain an updated inventory of villa supplies and ensure timely replenishment.Handle guest inquiries, complaints, and special requests with professionalism and care.Manage villa utilities payments and keep accurate records.Collaborate with the sales and marketing team to promote the villa and attract guests.QUALIFICATIONS:Proven experience in luxury hospitality, property management, or a similar role.Strong organizational and multitasking abilities.Discretion and ability to handle confidential information.Strong problem-solving skills to handle unexpected situations.Professionalism and polished appearance.Flexibility to work irregular hours, including evenings and weekends, as needed.English is required; Proficiency in additional languages is highly desirable.Bachelor's degree in hospitality management, business administration, or a related field.Must have a valid driver's license and access to a car.COMPENSATION & BENEFITS:Monthly: 25,000 - 30,000 MXNBenefits:Competitive salary and benefits package.Opportunity to work in a stunning and luxurious environment.Collaborate with a passionate and dedicated team.Professional development and growth opportunities.A supportive and inclusive work culture