.Overview:- SUMMARY:The Vice President Information and Technology is responsible for aligning corporate Global Technology strategies with the regional business strategic developed by company executives and member leadership. This position will manage a large team located across the Americas region and will include all areas of technology (e.G. customer and internal facing tools, infrastructure, security, desktop, etc.).DETAILED RESPONSIBILITIES/DUTIES:- Manage client relationship with cross-functional business partners at Director through SVP level- Align systems development roadmap with business strategy- Manage service delivery for systems development- Develop staff on process and procedures to ensure compliance with company and department standard and policy- Directly manage a large team of employees located in multiple locations and ensure they work as a single team- Supervise direct reports and consultants, assign daily activities, ensure quality and timely delivery, and promote positive team sprits- Mentor and couch direct reports, conduct performance appraisal, assist in career goals and training plan, and follow HR's guidelines- The ability to interview various non-technical managers to understand complex, dynamic business rules/process and then create detailed, specific and comprehensive documentation- Engage business users spanning multiple business units and ensure cohesive articulation of business goals and processes to ensure effective technology solutions- Manage projects of varying size and complexity.- Strong functional understanding of the systems supported and the development framework for customizationsJob Qualifications:- SUPERVISORY RESPONSIBILITIES:Supervise large teams including direct reports, extended teams, project teams and consultants. Requires supervising other managers and supervisors in addition to individual contributors. Assign and schedule work and activities, delegate and review the deliverables, and ensure quality and timely delivery. Build a strong team and promote positive and effective teamwork. Set proper performance expectations for the direct report, and evaluate performance fairly. Assist individual in achieving career goals and training. Follow HR's guidelines in all aspects of personnel managing, including appraisal, performance issues, conflicts, promotion, etc.Qualifications:**Skills**:Required:- Expert Knowledge of Tier 1-3 Service Desk and Support methodology- Expert knowledge of Oracle ERP Application functionality- Expert knowledge of Oracle ERP Application configurations- Substantial experience in a customer service role with direct responsible for management of client/account
