.Warranty Performance CoordinatorApply locations: México City, Ciudad de Mexico - MexicoTime type: Full timePosted on: Posted 3 Days AgoTime left to apply: End Date: December 21, 2024 (7 days left to apply)Job requisition id: R00178670Job Description:With a focus on Mobility, Operational Excellence, Value to our Customers and the Electrification of vehicles, you can expect to be part of something exciting. From the sleek design of our vehicles to the unique opportunities we offer around the globe, Nissan exemplifies ingenuity in everything we do. Our people are what drive the business forward.This role will be responsible for ongoing analysis and reporting of dealer warranty operational performance. This involves a high level of analysis, evaluating, forecasting, tracking and reporting warranty claim expenses at a national, regional and dealer level. Support assessment of dealership fixed operations and warranty policy & procedure compliance.Having knowledge of Warranty Administration, Policy & Procedures, the incumbent will consult and advise on a variety of reporting aspects including, but not limited to, Warranty reporting. Provide policy & procedure support and guidance to internal and regional staff, fielding requests and answering questions. Ability to identify requestor's needs, offer value-added recommendations, and ensure resolution. Strong communication and customer service skills are required. Operates in a team environment and works individually as necessary. Administers special projects or programs. Able to assist management with warranty performance activities or other tasks.Job functions include but are not limited to:Responsible for preparing daily, weekly and monthly warranty activity and performance reports, as well as providing insightful analysis to the Warranty management team and other company stakeholders.Understanding dealership processes to develop reporting for service department statistics and maintain databases (i.E. Anomalous Repair Control & Warranty performance metrics). Produce ad-hoc dealership operational reports, assist with Anomalous Repair Control (ARC) & ARC dealership stage assignment.Consult with report recipients to ensure report output meets current business needs and acts as internal consultant regarding the use of warranty strategies and decision. Able to process changes in a timely and professional manner.Understands statistical modeling and is able to create models to predict and/or forecast future dealer payment trends.Promotes and leverages analytical tools and methods appropriately applying them to business partner problems.Conducts quantitative analyses using various internal and external data sources to identify key issues and trends, which may support warranty strategies and decisions.Performs other duties and projects as assigned.Job Knowledge and Skills:Desired competencies: Detail-oriented, analytical, PC skills, data modeling, and data interpretation