Warranty Quality Engineer

Descripción y detalle de las actividades RESPONSIBILITIES: Duties and ResponsibilitiesCreate RMA Number (in SAP)Check Warranty entitlementProvide Shipping instructions to customerInform CQM, FA Team/ Pre-alert factory or DE of a forthcoming RMA.Coordinates with Calexibo, logistic hub for Customs clearance.Creates repair orderCreates delivery noteCreate/Release Invoice for NFF/Customer-induced defectsMonitors Warranty Returns from customerMonitors ReceiptMonitors FA updateMonitors ShipmentMonitors RCCA/8DUpdate customer on status (with CQM) until Notification is closedReport Turn-around time and results QUALIFICATIONS:With excellent organizational skills.With basic knowledge in a manufacturing process and logistics.Computer literate; With at least basic knowledge on SAP or any MRP system.Must possess certain skills, such as communication (oral and written), attention to detail, time management, customer service, record keeping.Can speak English and Spanish.Fast-learner EXPERIENCE:With at least 1~2yrs experience in customer service or administrative assistant. EDUCATION:A graduate of any 4-year Bachelor Science degree in business management, accounting, marketing or engineering course. Número de vacantes: 1 Área: Calidad Contrato: Permanente Modalidad: Presencial Turno: Diurno Jornada: Tiempo Completo Horario: Tiempo completo Salario mensual neto: $10,000 - $20,000 MXN Estudios: Carrera con título profesional Inglés: Hablado: Avanzado, Escrito: Avanzado Disponibilidad p. viajar: Si#J-18808-Ljbffr