Wfm Supervisor, Real Time Management

Detalles de la oferta

.Apply NowJob Title:WFM Supervisor, Real Time ManagementJob DescriptionThis position focuses on optimizing operational performance through meticulous analysis and reporting. As a key member of the operations management team, you will be responsible for aligning projections with real-world outcomes, ensuring compliance with regulations, and enhancing operational metrics. The role demands excellent analytical abilities, strong communication skills for preparing reports, and operational management acumen to oversee workforce allocation effectively. You will collaborate closely with various units to deliver real-time data insights, ensure compliance with financial reporting, and implement strategic changes to improve processes. Ideal candidates will possess a sharp eye for detail and a proactive approach to developing action plans, making critical adjustments to processes to meet targeted objectives efficiently.KEY ACCOUNTABILITIESCompare the established projections in the processes with the actual management of calls, Average Handling Time (AHT), and agents to achieve weekly behavior analysis that allows for meeting the indicators.Present reports on inadequate tools and other operational metrics that fall outside the established regulations to ensure appropriate use of equipment by collaborators.Send reports on global metrics impacting operations and projections for both SLAs and the required personnel, according to real-time work assignments, to guarantee the fulfillment of indicators.Monitor the amount of operational staff for each business line to control and meet the established requirements.Consolidate transaction volumes of the operations to provide timely information that facilitates billing management.Contribute to different operational units in analyzing and reporting real-time data to provide timely information that allows global visibility of the progress of each process.Review bonus reports based on the results obtained during the evaluation period and management hours to achieve notification of updates to the finance area.Plan shift schedules, transaction projections, and management hours to ensure appropriate short-term responsibility distribution among operational staff.Develop action plans according to operational needs to ensure proper execution of processes.Execute necessary changes in the process according to the established objectives to reduce the impact of deviations in volumes, staff, or AHT


Salario Nominal: A convenir

Fuente: Jobtome_Ppc

Requisitos

Analista De Servicio

.The Service Supervisor is an intermediate position responsible for supervising the daily workflow of a Customer Service team in coordination with the Custom...


Citi - Veracruz

Publicado 5 days ago

Customer Service Representative - Customs

.Descripción de la empresa"We're not in the shipping business; we're in the information business" -Peter Rose, Expeditors FounderGlobal supply chain manageme...


Expeditors - Veracruz

Publicado 5 days ago

Cajero De Estacionamiento

Se solicita cajero/a de estacionamiento con o sin experiência para laborar en delegación miguel hidalgo contratación inmediataTipo de puesto: Tiempo completo...


Bdi Parking - Veracruz

Publicado 5 days ago

Atención A Clientes Movistar Medio Tiempo

**FAVOR DE LEER COMPLETO****VACANTE 100% PRESENCIAL****CONTRATACIÓN INMEDIATA**Estamos conscientes de la situación que se ha sufrido a lo largo de la pandemi...


Psiconsultora - Veracruz

Publicado 5 days ago

Built at: 2024-12-23T08:33:15.682Z