Workforce Cap Sr Analyst C12

**Responsibilities**:

- Acts as an expert in an area of workforce management, utilizing that skill across multiple departments within workforce.
- Serves as seasoned professional in an area or workforce management, overseeing a segment(s) of workforce management.
- Recommends and implements new work procedures.
- Addresses and resolves exceptional/unusual situations within Workforce Management.
- Partners with the operation team(s) and other departments within workforce.
- Mentors lower level analysts.

**Qualifications**:

- 5-8 years relevant experience
- Ability to analyze and present on data trends for operational risk and efficiencies
- Contact Center experience or management

**Education**:

- Bachelor's/University degree or equivalent experience

This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.

**Responsibilities**:
Acts as an expert in an area of workforce management, utilizing that skill across multiple departments within workforce.

Serves as seasoned professional in an area or workforce management, overseeing a segment(s) of workforce management.

Recommends and implements new work procedures.

Addresses and resolves exceptional/unusual situations within Workforce Management.

Partners with the operation team(s) and other departments within workforce.

Mentors lower level analysts.

Qualifications:
5-8 years relevant experience

Ability to analyze and present on data trends for operational risk and efficiencies

Contact Center experience or management

**Education**:
Bachelor's/University degree or equivalent experience

This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.
- **Job Family Group**:
Operations - Core
- **Job Family**:
Workforce Capacity
- **Time Type**:
Full time
- Citi is an equal opportunity and affirmative action employer.

Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

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