**Our vision is to transform how the world uses information to enrich life for**_all_**.
**
Micron Technology is a world leader in innovating memory and storage solutions that accelerate the transformation of information into intelligence, inspiring the world to learn, communicate and advance faster than ever.
Working with Micron's Global Communication & Marketing (GCM) team, you will be responsible for optimizing and maintaining the internal Workfront (WF) instance that supports a collaborative, integrative, holistic view of cross-GCM activities.
This role will oversee GCM's internal Workfront setup, portfolio, program, and group management, reporting, custom forms, automation, user management and license allocation.
You will partner with GCM Planning and Ops leadership to develop and drive a long-term roadmap for system expansion and optimization, creating and maintaining process documentation, as well as monitoring systems and workflow standards.
As duties will be diverse and multi-faceted, you must be well organized, a self-starter and be able to coordinate multiple projects and meet deadlines.
This role sits on GCM's Planning and Operations team and reports to the Senior Manager, GCM Operations.
This position is being offered in Guadalajara, Mexico.
**Responsibilities**:
- Partner with Planning and Operations leadership and GCM's MarTech team to evolve GCM's instance to optimize processes, changing needs and operations
- Serve as a point of contact for Micron IT, WF account rep, and all internal users in and outside of GCM
- Support day-to-day system needs and adjustments such as user management and experience, reports and dashboards, data integrity, audits, as well as user troubleshooting and support ticket tracking
- Promote WF adoption by working with internal teams to meet team-specific needs with consideration to org-level processes and priorities
- Create and maintain internal instance documentation for processes, adoption, standardization, alignment, and system roadmaps
- Research and communicate new features and releases internally
- Create and deliver internal training to educate users on relevant system functionality, updated features, new processes and helpful reminders
- Work with GCM Planning and Operations team to document onboarding/offboarding workflows in Workfront for GCM FTEs and contractors
- Proactively seek opportunities to create useful reports/dashboards, streamline processes, educate users, and review user feedback, adjusting and following up as needed, to ensure instance meets business needs while improving the user experience
- Maintain instance health - program deactivation, user & license management, org updates as they pertain to WF Teams/Groups, etc.
- Develop and drive a long-term roadmap for system expansion and optimization
- Build relationships with internal stakeholders/team members as a reliable, driven project manager
- Actively participate in Workfront networking and training events
Desired Skills
- Ability to quickly adapt to (and embrace) change and revise priorities
- Ability to help users overcome adoption obstacles - ask the right questions to understand pain points and how daily "business as usual" (BAU) works in tandem with WF
- Collaborative mindset, willingness to experiment and brainstorm to find solutions that meet objectives
- Must be detail-oriented without losing aerial view of how small WF changes can have larger impacts
- Excellent communication skills, ability to translate WF language in terms users understand
- Demonstrated cross-functional communication, diplomacy, and relationship-building skills
- Agility and speed in decision-making and execution with comfort in taking an iterative approach
- Strong time management skills and problem-solving skills
- Ability to prioritize and drive initiatives with multiple deadlines
- Advocate for diversity and inclusion
Experience
- 10+ years of Operations, Project or Program Management experience
- 5+ years of WorkFront experience and proven expertise is required, preferably in a system or Group Admin role
- Experience with Adobe Fusion, Planning and content supply chain coordination is preferred
- Proficiency in Microsoft products (e.g., PowerPoint, Excel, Teams, SharePoint)
- Experience in development of employee onboarding and user training programs
- Experience in a large, fast growing, fast paced company and/or in the high-tech sector
- Experience building instance KPI reporting and analytics
Education
- Degree/Major: Undergraduate or master's degree in Business, Marketing, Communication and/or IT related field
- Adobe Certifications: Adobe Workfront Project Manager and Adobe Subject Matter Expert
"The specified role does not encompass the following responsibilities: Finalization of sales agreements or the execution of sales contracts is prohibited.
The role also does not carry the authority to make definitive decisions regarding contracts, be it their conclusion or termination.
Furthermore, t