Yard Manager - Toluca Assembly Plant
The Customer Experience organization is currently seeking a highly skilled, solutions-oriented Yard Manager to join theCustomer Experience/Yard Management team supporting the Toluca Assembly Plant (back-up to the Saltillo Truck and Saltillo Van Assembly Plants). The Yard Manager is responsible for managing vehicles held in plant shipping yards with quality concerns. They will also work with cross-functional groups and inspection/repair third party providers to achieve efficient and effective repairs on a timely basis. Travel is required (mostly within Mexico, with occasional travel for support to the USA and Canada).
As part of our company's performance transformation, we're investing in quality improvements and creating a stronger, centralized Customer Expereince Organization. Organized into cross-functional teams, it's a unique Stellantis division consisting of manufacturing, engineering, and supplier quality department members who work together to solve product quality issues and reduce warranty claims. The company has defined six different types of quality and set measurable targets for improvement in each category. A commitment to quality impacts every corner of the organization and the Quality teams are empowered to improve customer experience.
**Requirements**:
- Bachelor's degree or higher in Engineering, Industrial Management, Operations, Quality, or Manufacturing
- Minimum 5 years Manufacturing or Customer Experience work experience,
- **Strong verbal and written communication in English**,
- **Ability to work weekends and holidays to meet month end objectives,**:
- Ability to work with cross-functional groups, process management skills, and excellent communication skills.
- Plan, prioritize, set goals, and manage multiple projects in a technical and business environment
- Display effective communication skills to support meetings at all levels of the company, including senior leadership
- Possess strong interpersonal skills with ability to work in a team environment
- Lead Toluca (and in a back-up roll for Saltillo) all activities associated with quality hold property stock for high volume / high revenue assembly plants
- Lead cross functional team to develop and implement repair processes that ensure vehicles are repaired correctly resulting in a warranty reduction
- Ensure 100% cost recovery for all quality holds
- Strong understanding of logistics network and repairing of vehicles in a timely manner.
Develop and maintain internal databases that track inventory and process audits.
