."Are you ready to be a valued leader within a Technology Centric Organization, surrounded by hard-working and driven individuals?
Technology within the Contact Center space is evolving, and we are growing with it.
Come join our team and be part of this exciting journey!
"**JOB DESCRIPTION**:In this position you will lead our Vendor Management function, and drive our Project Management Office & Quality functions.
You will partner closely with our various vendors, and lead our project and quality teams to ensure we drive towards our core vision, "**Provide responsive support and innovative technology solutions, to enhance operational efficiency and our ability to drive incremental value for our clients**"**Primary Accountabilities**:- Leading a team of professionals within; Global PMO, Quality andVendor Management functions- Facilitate and maintain relationships between our vendors/partners, negotiating contracts, creating standards for the vendors, and finding the best available partner- Documentation of our current contracts and completion of renewals- Vendor onboarding in through our sourcing team- Leading our Quality function to ensure timely completion of quality events and audits- Oversight of our Computer Systems Lifecycle Management (CSLM) process- Effective communication of system changes to our clients and internal partners- Work with vendors to facilitate monthly and quarterly business reviews with Executive Leadership- Close partnership with our Finance team to ensure vendor invoicing is accurately tracked- Tracking and execution of vendor Statements Of Work (SOW's)- Collaborate with our Executive Leadership Team on our annual operation plan- Partner with our innovation Team to facilitate our monthly Executive Governance Committee meetings where we discuss and prioritize key initiatives- Drive the execution of organizational change plans, including functional training and internal/external communications- Establishing standards by which to assess the performance of approved vendors- Evaluating current vendor management programs and identifying ways to improve them**Knowledge, skills and abilities**:- Practice multiple project management methodologies (Waterfall, Agile, Hybrid) along with participating in Practical Process Improvement initiatives- Ability to implement orderly structure in sophisticated situations, combine big picture thinking with data and details to think through problem- Strong social skills, including collaboration, facilitation, and leadership- Strong negotiation, management, and decision-making skills.- Effective written and verbal communication skills.- Positive demeanor with a dedication to a high quality of work- Solid understanding of systems in use at PPD or within the CRO/Pharmaceutical industry**Diversity Statement**:PPD is proud to be an affirmative action employer that values diversity as a strength and fosters an environment of mutual respect