.The main purpose of this position is act as an escalation contact, ensuring all client service related tasks are completed promptly with a high degree of quality and efficiency.A critical part of the process relies on effective working relationships between others Client Service team members, Sales, Product & Implementation. In addition, we work closely with a variety of internal functional partners in order to ensure seamless end to end service delivery.**Roles and Responsibilities**: (include specific functions/tasks/performance objectives but not limited to)- Provide the client with support/information regarding interest claims and billing enquiries.- Act as escalation point for large money movements and escalated transactional enquiries.- Liaise with Relationship, Product and Operations Managers regarding service issues.- Understand clients' business to help identify solutions, client efficiencies and cross sell opportunities.- Identify opportunities for product development and enhancement, and process improvements.- Eliminate exceptional and manual processes.- Run Service Quality Reports and use the data to understand and analyze client's payment activities, patterns of client enquiries, opportunities for increasing client's straight-through rates.- Advise clients on and assist with incremental account set up and operational procedures and liaise with Implementations to ensure these account set ups are correct.- Manage risk through close attention to client overdrafts, unpaid bills etc. and, escalate risk related issues to appropriate parties as required.- Record client interactions in Navigator (e.G. calls, issues, proactive communications etc.).- Participate in and support TS initiatives as needed.- Build solid working relationships with customers and internal partners.- Attend meetings and training as required to continue development and to enhance knowledge of cash management products, processes and technologies.- Attention to detail and accuracy is an essential requirement as there are a number of varied processes that are undertaken across the group, adaptability and flexibility are also key skills for this role.**Education/ Experience**- Graduate of any Business course.- Cash Management and Treasury Services experience/knowledge preferred.- Client contact experience preferred.- Fluent written and spoken in English and Spanish.**Functional Skills/ Knowledge**- Proven client service experience.- Cash management/Treasury product knowledge preferred- Keen attention to detail.- Strong verbal, written, and interpersonal communication skills, with proven ability to negotiate.- Ability to manage multiple tasks and prioritize effectively.- Ability to work in a fast-paced environment.- Ability to adapt to a changing environment including changes or adjustments to work schedule and overtime.- Strong organizational and decision-making skills.- Exhibit ability to work effectively in a team environment