.The Customer Sales Representative position is a customer-focused role that lays the foundation for a successful high-tech customer service or sales career.
In this role, you'll positively impact Nextiva's existing customers by identifying account expansion opportunities that help them to grow their business and build Amazing customer experiences via Nextiva's product offerings.About the Role & Company:This role will support our US customer base, and a majority of verbal and written communication will be in English (please send us your resume in English when applying)Research and identify expansion sales opportunities for Nextiva customersConduct outbound prospecting to existing customers through various communication channelsQualify leads by understanding customer needs and determining fit with additional Nextiva products or servicesCollaborate closely with our Expansion Sales Team to schedule meetings or product demonstrationsMaintain accurate records of outreach and lead information in the CRM systemBuild and maintain a strong understanding of Nextiva's offerings and value propositionsThis position will be 100% on-site at our Nextiva Guadalajara office.About You:You have a passion for providing memorable customer experiencesYou are tech savvy and enjoy learning about innovative productsYou have a curiosity to learn about businesses and help them succeedYou are highly organized and extremely detail orientedYou have a vibrant and energetic personality with the ability to quickly develop trust, rapport, and strong relationshipsYou are coachable, a quick learner, and can easily adapt.
You have the drive to perform and excelYou are a skilled communicator, both verbal and written, with common sense and the ability to think on your feetYou are driven by personal, team and company achievement with a commitment to excellenceYou are an effective team player capable of working independently without supervisionQualifications:English Fluency (verbal & written) required1+ years of experience in a customer-facing role required1+ years of experience in a B2B customer-facing role preferred1+ years of experience in Technology, Software, SaaS, Telecommunications, or other related industries preferredBachelor's Degree or equivalent work experience preferredHands-on Salesforce experience preferredNextiva Core Competencies / DNA:Drives Results: The successful candidate will be action oriented, with a passion for solving problems.
They will bring clarity and simplicity to ambiguous situations.
This individual will challenge the status quo; asking what we can do differently and finding ways to create and build more success.
They are a change agent, prepared to lead and drive changes as we transform.Critical Thinker: The successful candidate is fact based and data driven, able to understand and articulate the "why," identifying key drivers and learning from the past.
They are forward-thinking, anticipating problems before they arise