.People deserve more from their money.
More visibility, more control, and more freedom.
Since 2015, Revolut has been on a mission to deliver just that.
Our powerhouse of products — including spending, saving, investing, exchanging, travelling, and more — help our 50+ million customers get more from their money every day.As we continue our lightning-fast growth, 2 things are essential to our success: our people and our culture.
In recognition of our outstanding employee experience, we've been certified as a Great Place to Work.
So far, we have 10,000+ people working around the world, from our offices and remotely, to help us achieve our mission.
And we're looking for more brilliant people.
People who love building great products, redefining success, and turning the complexity of a chaotic world into the simplicity of a beautiful solution.About the roleThe Financial Crime Operations department is at the forefront of Revolut's efforts to keep customers and their money safe.
Those special agents work directly with customers to resolve issues and flag potential concerns.
Using cutting-edge technology, we aim to prevent financial crime in a way the financial world hasn't seen so far.We're looking for a super-skilled Team Lead to ensure our Analysts are operating at peak performance.
A solution-oriented individual who'll handle customer and agent issues and look to resolve them quickly and efficiently.
If you're ready to stop providing a service and join us in delivering WOW to our customers, let's get in touch.What you'll be doingManaging a team of 10–15 FinCrime AnalystsManaging the daily performance of employees, ensuring productivity, quality, and adherence to SLA expectationsConducting regular 1:1s, team meetings, and performance reviewsChallenging processes and procedures for continuous improvementRaising awareness of unusual trends in performanceTaking ownership of difficult problems, resolving ongoing issues, and being a leader in the workplaceActing as a point of contact for law enforcement agencies in ongoing criminal investigations that commenced from a submitted SARWhat you'll needFluency in English and SpanishExcellent communication and writing skills1+ years of experience managing a team of 5+ FTEsThe ability to work well under pressure, manage multiple projects at once, and meet tight deadlinesPositive, clear, and effective communication with various internal teams, outside counsel, and regulatorsSound judgementAbility to work from the Mexico City officeBuilding a global financial super app isn't enough.
Our Revoluters are a priority, and that's why in 2021 we launched our inaugural D&I Framework, designed to help us thrive and grow every day.
We're not just doing this because it's the right thing to do.
We're doing it because we know that seeking out diverse talent and creating an inclusive workplace is the way to create exceptional, innovative products and services for our customers