**Customer Service Manager****Objective**: Ensure optimal customer satisfaction through meticulous data analysis, process evaluation, and staff management.
This position requires adeptness in identifying operational failures, adherence discrepancies, and areas ripe for enhancement.
Responsible for operations in Mexico and North Latin America (Central America and the Caribbean).
**Key Responsibilities**:- Contribute customer service insights and recommendations to strategic plans and reviews.- Develop and execute action plans to meet customer service objectives.- Establish and uphold production, productivity, quality, and customer service standards.- Resolve customer issues promptly and effectively while overseeing staff activities.- Provide technical assistance and guidance to optimize customer operational performance.- Develop and manage processes for efficient customer order management, ensuring timely deliveries.
**Qualifications**:- Bachelor's degree in Business Administration, Business, Engineering, Commerce, or a similar field.- Advanced proficiency in spoken and written English.- Strong communication skills with customers.- Mandatory experience in the automotive industry.- Proficiency in utilizing Ford, GM, and Stellantis portals.- Knowledge of harness manufacturing processes.- Extensive experience in a similar managerial position.- Skills: Proven results in strong analysis and problem solving, financial acumen, working under pressure, planning and organization, and presentations to stakeholders.- Availability for travel; possession of a valid passport and visa preferred.
**Job Types**: Full-time, PermanentPay: $85,000.00 - $95,000.00 per monthApplication Question(s):- Do you have experience in automotive companies?
**Education**:- Bachelor's (required)**Experience**:- Customer Service: 8 years (required)**Language**:- English fluently (required)Willingness to travel:- 25% (required)Work Location: In person