**L3 Support Engineer**
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Location: Mexico
Type: Full-time
Department: Technology
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**Summary**
**Responsibilities**
- Support role diagnosing and fixing coding issues within defined SLAs
- Work closely with the engineering team to drive resolution of client issues
- Influence and suggest improvements on the roadmap to enhance client experience, focusing on portfolio analytics
- Create documentation, runbooks and code snippets to share with clients and internal engineering teams
- Execute on support issues while also building out the function and automating resolution of repeat issues
**Eligibility Requirements**
- Overall technology experience
- Must be comfortable coding in debugging API calls, writing quality-of-life snippets for clients, creating scripts for debug tooling
- Must have a basic knowledge of UI and API integration
- Hands-on experience with Java
- Some coding experience in Python
- Hand on experience in a support role
- Experience or Keen to learn about financial markets
- Strong analytical, problem solving, and troubleshooting abilities
- Strong oral and written communication skills with the ability to effectively communicate with both technical and non-technical audiences at all levels within technical and business organizations
**About eClerx**
eClerx is an Equal Opportunity Employer.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability or protected veteran status, or any other legally protected basis, in accordance with applicable law.
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Please find our policy here