.The Ops Sup Team Lead is an entry-level management level position responsible for providing full leadership and direction to a team of employees in an effort to provide operations support services in coordination with the Operations - Core team.
The overall objective of this role is to ensure the seamless delivery of operations support services in alignment with Citi operations support infrastructure and processes**Responsibilities**:- Lead a small team by providing coaching and mentoring- Perform business analysis and documentation of the current and future state of Client Reports and Advices (client communication letters, notices, and confirms)- Provide regular status updates for all project participants as well as creating presentations for steering committee updates- Work with various Legal & Compliance teams to obtain sign-off on all regulatory business requirements- Serve as primary liaison between the key business stakeholder and technology- Recommend business priorities by advising stakeholders on options, risks, costs, prioritizations, and delivery timelines- Create and facilitate training sessions, webcast demos, User Acceptance Test scripts, and business scenarios- Create, manage and maintain a project plan and act as the project manager for all follow ups across various departments- Work on multiple projects in parallel, focusing on continued delivery of regulatory client deliverables such as legal statements/performance reporting/advices/letters/notices for the America's region- Fulfilling the clients' necessities while providing an exceptional client experience is the expected behavior from all our employees and it will be measured by specific metrics.
**Qualifications**:- Previous relevant experience preferred (combination of education/experience)- Proficient in Microsoft Office- Proactive leadership and motivational skills- Proven organization and time management skills- Demonstrated problem-solving and decision-making skills- Consistently demonstrates clear and concise written and verbal communication skills**Education**:- Bachelor's degree/University degree or equivalent experienceThis job description provides a high-level review of the types of work performed.
Other job-related duties may be assigned as required.
**Conocimientos específicos y/o técnicos **indispensables**:- Administración de Proveedores (Gestión, Monitoreo, Negociación, Análisis de Resultados, Quejas, NRI, Inflow, NPS, Facturación)- Paquetería de Microsoft (Word, Excel, Power Point) Intermedio- Generación y actualización de Indicadores, reportes mensuales