Operations Manager, Entertainment Data - Gracenote

**JOB PURPOSE/RESPONSIBILITIES**:

- Operations management: Ensure teams follow procedures and deliver quality work.
- Leadership: Set direction, manage resources, and create a positive environment.
- Data analysis: Analyze data to improve processes.
- Quality control: Collaborate with Quality Office to maintain high standards.
- Change management: Drive and enable change, communicate updates, and address challenges.
- Manages associates goals/expectations, performance reviews, performance improvement, celebrates achievement
- Promotes positive interaction and collaboration across horizontals to promote efficiency and quality

**REQUIREMENTS/QUALIFICATIONS**:

- ** Excellent professional English language**:

- 4+ year people management experience and/or demonstrate progressive growth as an excellent people manager and talent multiplier
- Track record of providing inspirational leadership to international teams and demonstrated leadership skills of shift teams distributed across multiple geographic locations
- Four year degree in a related field (management, psychology, research field of study or comparable course workload in computer science, statistics, behavioral science, market research, business, and people management.)
- Experience in project management
- Ready to work in a 24/7 operation, including evening, night and weekend shifts.
- The role is hybrid, so you must live near Nielsen's office. Hybrid Workers are those employees who are working partially from home which is in the same city as the Nielsen office they are employed with and partially from a Nielsen office / site.

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