The Ops Sup Sr. Supervisor is an intermediate management level position responsible for providing full leadership and direction to a team of employees in an effort to provide operations support services in coordination with the Operations - Core team. The overall objective of this role is to ensure the seamless delivery of operations support services in alignment with Citi operations support infrastructure and processes.
**Responsibilities**:
- Lead and mentor a small Operation Support team (typically up to 10) through delegating daily tasks and responsibilities as well as recommending new work procedures to help streamline operations
- Conduct training, monitor quality and quantity of team work and provide feedback on performance, including making recommendations on pay increases, promotions, terminations, etc.
- Analyze Operations information and make evaluative judgements to solve problems
- Responsible for Identifying and resolving routine problems and operational issues with broader departmental impact within established procedures
- Identify hiring needs to ensure adequate staffing
- Serve as a backup for manager, as needed
- Has the ability to operate with a limited level of direct supervision.
- Can exercise independence of judgement and autonomy.
- Acts as SME to senior stakeholders and /or other team members.
- Ability to manage teams.
- Fulfilling the clients' necessities while providing an exceptional client experience is the expected behavior from all our employees and it will be measured by specific metrics.
**Qualifications**:
- 2-5 years of related business experience including at least one-year supervisory experience
- Proficient in Microsoft Office
- Proactive leadership and motivational skills
- Proven organization and time management skills
- Demonstrated problem-solving and decision-making skills
- Consistently demonstrates clear and concise written and verbal communication skills
**Education**:
- Bachelor's degree/University degree or equivalent experience
This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.
Manejo de PC, Paquetería Windows y Office (Excel intermedio obligatorio/ avanzado deseable. ).
Conocimiento de Operaciones Bancarias, de productos y servicios citibanamex, de sistemas, normatividad, capacidad de sintaxis, redacción, ortografía, concordancia y congruencia en la información
Conocimientos de los procesos de Audiencia Condusef (Atención de Audiencias), Trabajo bajo presión, Analisis y argumentación, habilidades de negociación
Revisión, seguimiento y remisión (Checker) de las respuestas a los abogados externos para la atención de audiencias ante la CONDUSEF.
Atención y apoyo a los abogados externos de todas las audiencias celebradas en la división.
Atencion al cierre de los folios OC en tiempo T+2.
Seguimiento a las agendas semanales elebaradas por los especialistas operativos.
Elaboracion de reportes asignados.
Detectar hallazgos dentro de la informacion que remiten los especialistas operativos antes del envio de la respuesta a los abogados extrernos.
Administración y manejo completo en el expediente en Direct.
Manejo escencial de todos los asuntos para evitar cualquier incumplimiento dentro de los criterios del IDATU.
- **Job Family Group**:
Operations - Core
- **Job Family**:
Operations Support
- **Time Type**:
Full time
- Citi is an equal opportunity and affirmative action employer.
Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
View the "**EEO is the Law**" poster. View the **EEO is the Law Supplement**.
View the **EEO Policy Statement**.
View the **Pay Transparency Posting