.Renewal Specialist - HybridNice to meet you! We're a leader in data and AI. Through our software and services, we inspire customers around the world to transform data into intelligence - and questions into answers. We're also a debt-free multi-billion-dollar organization on our path to IPO-readiness. If you're looking for a dynamic, fulfilling career coupled with flexibility and world-class employee experience, you'll find it here. About the job The Customer Success Renewal Specialist is responsible for supporting SAS's customer retention and renewal strategy, on-time execution of renewals processes and contracts. Develops programs to manage implementation of customer relationship strategies to increase both the effectiveness and efficiency of our loyalty and retention efforts. CS Renewal Specialists will own and execute a portfolio of renewal contracts in an assigned territory. They are responsible for creating strategic partnerships with internal stakeholders such as Sales, Legal, and Customer Success Managers to secure every renewal. They are responsible for minimizing financial attrition, locking in the most favorable terms, identifying growth opportunities, and passing insights back to the business. Renewal Specialists are responsible for ensuring that their customers are set up for success while optimizing financial outcomes. As a Renewal Specialist, you will:Ensure successful and on-time renewals for the account prior to the contract end date and execute all renewal back-end work in a timely manner for the assigned customer base.Serve as primary contact to develop and execute win/win negotiation strategies for medium to large account contract renewals that optimize contract terms while protecting and enhancing customer trust.Present renewal proposal(s) and options to the customer and notify the customer of upcoming contract expiration.Partner with Account Executives/CSMs/Enterprise Negotiations, Licensing Operations, and Sales Operations to fully understand and develop a clear renewal strategy for each customer based on data-driven decisions.Provide rapid, focused response to customer and CSM requests.Identify customer requirements, uncover roadblocks, and demonstrate strong account management and commercial capabilities to drive renewal to on-time closure.Proactively monitor and manage renewals in assigned territory which are due to be processed to minimize uninvoiced renewals.Secure and validate renewal orders, driving maximum renewal and up-selling from the install base which includes confirming the delivery of quotes to partners/end customers and facilitating the order processing and approval of Purchase orders.Required QualificationsMinimum of five years of demonstrated success in Account Management, Inside Sales, Renewal Account Management, or Customer Success capacity.Bachelor's degree in any discipline, preferably in Business, Marketing, MIS (Computer Sciences), or related field.Strong focus on contract negotiation