.Company Description"Why work for Accor?We are far more than a worldwide leader.
We welcome you as you are and you can find a job and brand that matches your personality.
We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor's limitless possibilities.By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality.
Discover the life that awaits you at Accor, visit https://careers.Accor.Com/Do what you love, care for the world, dare to challenge the status quo!
#BELIMITLESS"Job DescriptionMain Duties:Manage the reservations operations, including the communication Center, ensuring the hotel standards and procedures are fully known and followed.Ensure proper teamwork and supervise the reservation and telephone operator section at all times.Attend to all incoming and outgoing room reservation requests as per the hotel standards and procedures.Attract guests and enhance their loyalty, providing distinctive service through communication and sales skills, improving the hotel's image and increasing revenue.Recognize potential clients and transmit information to the Sales Department.Recognize VIP guests and apply the concerned policies.Maintain a good commercial relationship with all bookers: Guests/companies/Agencies.Promote the Accor loyalty programs and hotel promotions.Ensure the privacy of guests and confidentiality of information is respected.Act as a representative of Management when dealing with guest complaints or if a member of the reservation team faces difficulties that cannot be solved independently.Manage guest complaints professionally, resolving them to the guest's satisfaction and recording them.Call Dir.
Of Rooms or the RM for advice in serious cases or if approval is required.Be fully aware of and report all guest comments or complaints.Ensure telephone etiquette is properly used as per Sofitel standards.Ensure a perfect knowledge of room types and rate structure among the reservation team.Ensure the accuracy of all booking information entered in the PMS.Maintain accurate Guest History records and pre-register recurring guests.Ensure a perfect knowledge of hotel configuration and products among team members.Achieve Quality tools and yield Management performance with the reservation team.Implement and control Focus and other financial and audit procedures.Offer assistance at any time in the operation and monitor, highlight, and suggest improvements on any dysfunction.Ensure proper use of all equipment and property management system, maintaining perfect knowledge of the setups.Implement and follow up daily checklists.Assist in securing external guest accommodation should an overbooking occur.Know the competitors and gather information about their activities and Sales.QualificationsCollege degree in hotel management