Senior Operations Manager, Driver Support

.At Lyft, our mission is to improve people's lives with the world's best transportation.
To do this, we start with our own community by creating an open, inclusive, and diverse organization.Since 2020, Lyft Mexico has been building its team and in May 2022, we opened an office in the heart of Mexico City.
We have grown to more than 200 team members across key business areas in the country, and we are looking to continue growing by providing team members with the best work experience.Lyft is looking for an experienced people leader and operator to lead Driver Support within the Safety & Customer Care organization.
This exceptional servant leader will be experienced in leading large teams, setting and driving relentlessly towards a strategic vision, and passionate about delivering an unparalleled level of service for Lyft customers.Reporting to the Head of Core Support Operations, you will lead a team entrusted to manage the end-to-end agent assisted Driver support operations, inclusive of Lyft agents and global partner agents.
You'll collaborate cross functionally with key stakeholders to identify and solve problems impacting the Driver customer and agent experience, and serve as a crucial conduit between our agent team and the broader organization to ensure effective two-way communication and alignment on top priorities.
You will be expected to think strategically and execute tactically to materially improve the Driver experience with Lyft support, adeptly translating frontline customer needs into change through advocacy and action