.**Responsibilities**:- Lead a team in the development of cultural trend reports, competitive reviews, opportunity assessments, target analyses, cross-channel audits, customer journeys, user research and usability studies, contact strategies and other CRM programs, business requirement definition, marketing plan development, digital roadmaps and much more- Partner closely on all aspects of the business including omni-channel design strategy, internal processes, design governance and flawless delivery of innovative solutions- Lead experience strategy teams to invent and execute breakthrough solutions- Manage all projects with agile methods ensuring that every project large or small starts with strategy and a well-defined problem to solve- Manage multiple work streams around the world with varying timelines and complexity with authority and passion- Have a deep understanding of investment products such as: stocks, funds, notes, etc.- Have the ability to work with API, Backend, Frontend, Digital and Architecture teams- Uncover rich insights from net promoter score data, digital analytics, first/second and third party research that can fuel remarkable solutions- Work with internal analytics partners to track the performance of the team's solutions and use that data to inform the next iteration- Partner with head of the business to set the short term and long term design strategy- Co-develop high-level briefs that drive large-scale projects and support the Strategy Leads in the development of smaller initiative briefs- Package creative concepts and present to internal stakeholders in persuasive, articulate and compelling ways- Support the Managing Directors in the overall growth and development of the business capability across the company- Be a go-getter with an entrepreneurial attitude and passion for innovative solutions and brand experiences that enable progress for our customers- Manage the career development of cross-discipline resources and be a motivating and inspiring force in the company that gets the best performance out of people**Qualifications**:- At least 5 years of experience as Product Owner handling digital projects.- Banking or financial services experience- Experience in investments projects.- Business management mindset, with proven track record of results- Subject matter expert in the field of customer experience strategy with extensive experience collaborating with design, production, media and development teams- Scrum Product Owner Certification (SPOC)- Agile Certification (desirable)**Education**:- Bachelor's/University degree, Master's degree preferred- English: Advanced- **Job Family Group**:Product Management and Development- **Job Family**:Digital Product Management- **Time Type**:Full time- Citi is an equal opportunity and affirmative action employer