.Remote Work: NoOverview: At Zebra, we are a community of innovators who come together to create new ways of working to make everyday life better.
United by curiosity and care, we develop dynamic solutions that anticipate our customer's and partner's needs and solve their challenges.Being a part of Zebra Nation means being seen, heard, valued, and respected.
Drawing from our diverse perspectives, we collaborate to deliver on our purpose.
Here you are a part of a team pushing boundaries to redefine the work of tomorrow for organizations, their employees, and those they serve.You have opportunities to learn and lead at a forward-thinking company, defining your path to a fulfilling career while channeling your skills toward causes that you care about – locally and globally.
We've only begun reimagining the future – for our people, our customers, and the world.Let's create tomorrow together.Oversees the front line staff engaged in resolving problems with customers via telephone, email or chat sessions using full product knowledge and interpersonal skills.
Supports the effective operation of the Customer Support Team.Responsibilities:Manages the day-to-day activities of a team with the responsibility for driving results and supporting the development of staff and processes.Handles and resolves critical escalations from all points of contact, including customer, partner, and internal parts of the organization.Ensures resources maintain compliance with quality processes and standards and reports analytics to identify key needs within the structure of the team to maintain the support provided.Manages and champions trainings to improve knowledge of the support team; ensures agents are properly trained and able to provide accurate and responsive solutions.Acts as an escalation point to analyze and interpret customer concerns.
Estimates timeframes for complex projects and oversees the completion of assignments within specified time, quality, and cost parameters.Identifies process improvement and verification activities; develops and applies quality improvement techniques.
Ensures resources maintain compliance with quality processes and standards.Demonstrates strong customer service, communication, and problem-solving skills