.DESCRIPTIONAmazon strives to be Earth's most customer-centric company where people can find and discover virtually anything they want to buy online.
By giving customers more of what they want - low prices, vast selection, and convenience, Amazon continues to grow and evolve as a world-class e-commerce platform.
Amazon's evolution from Web site to e-commerce partner is driven by the spirit of innovation that is part of the company's DNA.
Amazon's vision is to offer the earth's largest selection and lowest prices to our customers.The Third-Party Carrier (3PC) Operations Manager is responsible for monitoring fulfillment value chain processes, from daily operations to compliance, business profitability, and innovation in coordination with internal and external stakeholders.You are passionate about customer experience and define yourself as a problem-solver.
You have a high willingness to take ownership of solving long-standing issues that no one dares to tackle.
You scrutinize details, identify disruption patterns, comfort anecdotes by data, and propose long-term solutions.
You are analytical, relentless on understanding the root cause of a problem, and inventing solutions.Key job responsibilitiesMonitor efficient functioning of the assigned network, suggest and deploy improvementsAccumulate data from various sources, identify the most relevant one, present it in a way that would help take actionForesee implications based on current data and trendsDive deep on operational issues root causes, follow up with stakeholders, definition of task and scalable improvementsCreate and track operational metricsBe organized and prompt in notifying/solving the situationsServe as a liaison between internal and external stakeholdersAbout the teamThe 3PC MX team owns the strategy, administration, and operative management in an E2E business scope for shipments being made by third-party carriers.
This team's value lies in carrier management and enablement of new programs with specific logistic services to increase the overall customer experience while offering a balance between service and cost to serve.
Our scope considers the management for all the programs - carriers (legal, procurement, operations, controllership, payments, configurations).
3PC's main objectives are: 1) Performance: KPIs above target (EDD, C2P, S2D, DEA, CPU), 2) Cost: CPS optimization (CPS < or = YoY), 3) Carriers enablement for new FC's/services and 4) Initiatives focused on customer experience, speed, and cost.BASIC QUALIFICATIONS2+ years of program or project management experienceBachelor's degree or equivalentKnowledge of Microsoft Excel at an advanced level, including: pivot tables, macros, index/match, vlookup, VBA, data links, etc